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17. negotiate 18. visit 19. deal 20. Responsible
Many unions insist on clear demarcation for their members: this is a clear definition of the responsibilities of each employee in a
company.
Application forms (page 45)
1. employment 2. surname (we can also say family name) 3. first name (we can also say forename or given name) 4. address
5. postcode (called ZIP code in American English) 6. contact 7. home (job application forms may also ask for the applicant's
mobile phone number and fax number) 8. email (also written e-mail) 9. education / training 10. training / education
11. attended 12. university / college 13. college / university 14. examinations / qualifications 15. qualifications / examinations
16. Degree (BA = Bachelor of Arts, a first university degree in Britain) 17. Diploma (RSA = the Royal Society of Arts, an examining
body in Britain which usually provides professional / vocational qualifications) 18. history 19. present (we can also say current)
20. dates (we can also say period) 21. title 22. duties 23. reason(s) 24. leaving (note that a real job application form would also
ask applicants for details of their previous employer(s) - the company they worked for before their present company) 25. referees
26. assessment 27. suitability 28. employer (compare employer with employee: an employee works for an employer) 29. approach
30. offer 31. illness 32. absence 33. absent 34. information 35. false (we can also say untrue) 36. dismissal (from the verb to
dismiss)
The recruitment process (pages 46 + 47)
Part 1:
1. vacancy 2. internally (an internal appointment) 3. externally 4. appointments / situations vacant (informally called the jobs
pages or jobs section) 5. situations vacant / appointments 6. journals 7. recruitment agency 8. institutional agency 9. job
centres 10. private recruitment agency 11. description 12. applicants (from the verb to apply) 13. qualifications 14. experience
15. personal qualities 16. rewards (sometimes called remuneration) 17. increments 18. benefits 19. leave (or holiday)
20. discrimination 21. equal opportunities 22. affirmative recruitment 23. disabilities
Note: In Britain, the Equal Opportunities Commission (EOC) is the government body set up to make sure that no sex discrimination
exists in employment. The Commission for Racial Equality (CRE) is the statutory body set up to monitor racial matters in companies, and
to issue guidelines on best practice. Official legislation ensures that nobody is discriminated against (for example, the Sex Discrimination
Act of 1975, the Race Relations Act of 1976, and the Disability Discrimination Act of 1995). Companies have a vicarious liability to
ensure that discrimination is not a feature of the workplace.
Part 2:
1. CV (= curriculum vitae) 2. covering 3. introduction 4. application 5. pre-selection 6. turn down 7. short-list
8. candidates 9. one-to-one 10. board 11. psychometric 12. aptitude (compare this with an ability test, which only tests the
candidates current skills and knowledge) 13. group-situational 14. in-basket 15. medical (sometimes just called a medical)
A test should have face validity - it should be relevant, useful and give accurate results that indicate how well the employee will
perform.
continued on next page
73
© Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2)
answer key
The recruitment process (pages 46 + 47) continued
Part 3:
1. seven-point plan 2. potential 3. appearance 4. intelligence 5. skills 6. interests 7. disposition 8. circumstances
9. references 10. offered 11. induction programme 12. temporary 13. probationary 14. open-ended / fixed-term 15. fixed-
term / open-ended 16. follow-up
Personal qualities (page 48)
1. popular 2. decisive (verb = to decide) 3. rapport 4. punctual 5. willing 6. reliable (verb = to rely on) 7. critical (verb = to
criticise) 8. sensitive 9. sensitive (note the differences in meaning of sensitive in these two sentences. The opposite of sensitive in
sentence 9 is insensitive) 10. practical 11. judgement (spelt judgment in American English) 12. reserved (this is similar in meaning
to shy) 13. impulsive 14. obstinate (we can also say stubborn) 15. selfish 16. sociable 17. industrious (this is not the same as
industrial) 18. professional 19. conceited 20. ambition (adjective = ambitious) 21. motivation (verb = to motivate. A good
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